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Meeting your customers where they are has never been more critical. In this dynamic, fluid environment every purchase must be fast and frictionless. When person-to-person service is required, flexibility customization, and communication are key. It all translates into the need to be precise and intentional in every phase of your business.
Here are some topics that have our attention:
Thoughts on Attracting and Retaining Talent
When I’m in any service-related business there is NOTHING that makes me smile and keeps me coming back, like a great team member. If that person can listen intently, personalize service, make quick decisions, and exceed expectations… I’m hooked! It’s that team member who clearly loves what they do and can make a customer, client, or shopper’s experience even better. Finding them is hard and holding onto them, is even harder. If you want to create a sustainable service-oriented business, you have to become GREAT at doing both!
Unleash your HR Partners!
If you’re not strategizing with your HR team to drive business outcomes then you're not leveraging one of the most powerful partners in your organization.
Lessons in Loyalty…Programs
With the competition for customers more intense than ever, your loyalty program is critical to solidifying your customer base. Is yours ready to perform?
Dreamforce 2022
Dreamforce returned to San Francisco after a 2-year hiatus, with over 40,000 people onsite and another 120,000 virtual attendees. Marc Benioff and the Salesforce team delivered in a BIG way!
It’s ALL about CX
Forty-six percent of CEOs surveyed say customer experience is their top priority and drives more revenue than product or price. How strongly defined is your customer journey?
Start your journey
We’ll buy the coffee, let’s connect!